Refunds & Returns
Originals, prints, and commissions each work a little differently — here's how returns and refunds work for each.
Every original is one of a kind, so originals are final sale — no returns or exchanges for change of mind. If a piece arrives damaged in shipping, email me a photo within 7 days of delivery and I'll send a full refund or a replacement piece, whichever you'd prefer.
Prints can be returned within 14 days of delivery for a full refund, provided they're unused and in their original packaging. Email me first so I can send you a return address — return shipping is on the buyer unless the print arrived damaged or defective, in which case I'll cover it and send a replacement or refund.
Commissions are made to order, so they're non-refundable once painting has started. Before I start, you can cancel for a full refund of your deposit. See the commissions page for the deposit and approval process. As with everything else, a piece that arrives damaged in shipping is always made right.
Approved refunds go back to your original payment method through Stripe, usually within 5–10 business days depending on your bank. If we can't agree on a resolution, you're always welcome to dispute the charge directly with your card issuer or through Stripe.